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19 results found for Hospitality
Global Japan
FEB 3, 2017

The Secret to Japanese Hospitality: Willingness to Act

the genuine hospitality of our associates. Hospitality is a mindset that we all need to be able to act on. CV: So how do you train your associates for this…

Career Success
MAY 30, 2017

Transforming Customer Experience at Sheraton Okinawa Sun Marina

…there anything traditional or anything unique to the region that you offer? JRF: Hospitality knows no frontiers, Cristian, and Japanese hospitality, omotenashi, is known worldwide. People in Okinawa are known to…

Global Japan
MAR 10, 2017

Communicating the Spirit of Okinawa

…in Japanese hospitality services, and I personally take it to heart. It’s all about anticipation. Delivering on a sales promise is commonsense. Going beyond what customers expect and creating repeated moments…

Tech & Innovation
DEC 19, 2017

Innovation in the Kitchen at a Michelin-star Hotel in the Mountains of Hokkaido

…for innovation in hospitality practices. To me, cooking is an art. The whole customer experience, from the very moment of booking until the return home, needs to be elevated to…

The Art of the 7-Minute Shinkansen Clean: 3 Secrets to Japanese Innovation

…and includes the word “bird”). Why? To turn what used to be considered a “three-K” job (kitsui: hard, kiken: dangerous, kitanai: dirty), into a fun and friendly hospitality job. The…

Career Success
SEP 14, 2018

Disrupting the Hotel Experience with MOXY

The MOXY boutique hotel chain, run by Marriott, aims to be a game changer for the hospitality industry. Focused on a new generation of travelersーfun huntersーthe MOXY business model is fueled…

Career Success
FEB 23, 2018

Anticipating Guest Expectations at The Ritz-Carlton, Okinawa

…to us, we are in the business of delivering ultimate delight and hospitality with a genuine touch of our customary Okinawan spirit. CV (turning to Ms. Harada) : Ms. Harada,…

Global Japan
JUL 1, 2013

The Shinkansen and World-Class Service Management

…values resonate with omotenashi, the cornerstone of the Japanese hospitality that’s all about anticipating customer needs and delivering a level of service that creates a pleasant experience. In order to…

Global Japan
OCT 9, 2014

9 Ways Japan Can Better Tell Its Story to the World

…personal hope) free WiFi everywhere. Combine this with 21st century Japan’s omotenashi (hospitality), safety, polite society, humility, modesty, and a sustainable economy – and you will really get the world…

Career Success
JUL 11, 2016

Action 18. Actively Practice Soft Power Diplomacy in Culture, Education and Tourism!

…of hospitality. In addition, there are many exploitable forms of tourism in Japan, such as eco-tourism, green tourism, other forms of nature tourism (including hot springs), cultural tourism, industrial tourism,…